FAQ

This privacy policy sets out how we handle and manage your data.

What personal information do we collect from the people that visit our website?

When registering on our site you are asked to enter your email address, phone number, Driving Licence Number, driving test booking reference or other details to help you with your experience and to enable you to use our product.

How do we use your information?
We may use the information we collect from you when you register in the following ways:
• To access the government database for driving tests.
• To allow us to better service you in responding to your customer service requests.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider (Paypal and stripe) and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google:

We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@rapidbooktest.com

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
info@rapidbooktest.com

Rapid Book Test is registered under Rapidbooktest LTD. Rapid Book Test finds earlier driving test slots for its customers and customers will be bound by the following terms. These terms and conditions are set out to give our customers the very best experience and overall chance of finding an earlier test.
Rapid Book Test does not have any affiliation or association with the DVLA. We exist purely to find test cancellations for our clients.
By agreeing to give us your driving licence number, you give your permission for us to access your current driving test booking in order to find earlier test dates.
Clients must not use any other test cancellation services at the same time as using Rapid Book Test . The DVLA caps the number of searches that can take place each hour and therefore we will not be able to find earlier tests. For this same reason, users of our service must not actively search for new test dates themselves as this will affect our ability to search greatly.
It is the customers’ responsibility to reply to any SMS/ text messages promptly to ensure the maximum possible chance of changing the test dates.
All clients must have a current test booking and cannot take responsibility for failure of service due to this issue. Customers without test bookings are not subject to our money back guarantee.
It is the clients’ responsibility to make sure all information is entered correctly when signing up to our service. Customers who provide incorrect data are exempt from our money back guarantee.
We cannot take responsibility for any test changes carried out by the DVLA directly.
As per our privacy policy, by signing up to our services you are giving us permission to send you new test dates to your mobile phone number.
We cannot take responsibility if you book a non-refundable (3 working days between the current date and the test date selected, for example today’s date , 1st, new test date the 3rd, as within three days of current date this would be a non-refundable date and unable to make further changes to that test booking) test through us and then decide to cancel. We can also not take any responsibility for booking non-refundable dates through our ‘autobook’ service.
All legal disputes related to card processing are handled under (country of incorporation) Law.
If your driving test cancellation we changed was cancelled due to bad weather you are entitled to continue this service. Evidence from DVSA will be required.
If the  DVSA has to cancel tests for other reasons, for example, if the examiner is unwell. Evidence will be required and you will be entitled to continue this service.
Refund Policy
Once a driving test cancellation has been replied to via SMS or email, a refund will not be applicable.
If any product has been supplied and you wish to be refunded these must be returned in acceptable condition and under the customer own cost. Full refund will not be sent until proof of postage has been confirmed.
No other cancellation company can be used in conjunction of Rapid Book Test to find driving test cancellations.
Once a driving test cancellation has been completed you will not be eligible for a refund.
All refund requests can be sent to info@rapidbooktest.com
Cancellation policy
Cancellations made before a driving test cancellation has been sent are entitled to a refund only if 10 days have lapsed since signing up. Request sent before this time will be required to email info@rapidbooktest.com and a subject to the refund policy.
Cancellation request will not be accepted once a driving test cancellation has been confirmed by the customer.
Cancellations request are to be sent to info@rapidbooktest.com
Return Policy
We accept return of our products within 10 days. All return requests should be made in writing to info@rapidbooktest.com
It is the user’s responsibility to make sure the product is returned in good condition. We recommend using a tracked service when returning items.
If your product has not yet shipped, you can cancel your purchase within 10 days. Please see our cancellation policy for details.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@rapidbooktest.com

Auto book
By using Auto book, your possibility of securing a test date increase. We will schedule the date for you once it is discovered, and if it is incorrect, you can request us to continue looking for you.

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